1WIN Technical support

Опубликовано: 4-11-2022, 11:50, , 1 148, 1

Good customer service is an important part of any betting platform and 1Win's years of experience in the betting industry has enabled them to build up a lot of experience. 1 Win's customer support is second to none, giving players access to a comprehensive FAQ section, as well as quick access to live chat and email.

The support team is available when you need to answer any questions or concerns. You can request 24/7 assistance in any of 15 languages.

Each 1win customer has the opportunity to get help at any time through the helpdesk. Players have access to several communication channels through which they can communicate with the server around the clock. The company employs highly qualified specialists who are trained in all issues and are ready to solve any of your problems.

The support team has a dedicated team ready to answer any questions related to sports betting and casinos, as well as an email address that can be used to resolve more serious and voluminous questions.

How to contact 1win technical service? 

Users can choose the option that suits them best. Email, phone number, online chat are always available on the official website.

Email 1WIN

The platform has a unique support email address. 

Please note that you must use the email address you provided during registration. You have the option to describe your problem in detail and even add screenshots if you like. 

You will receive a response within 12 hours. You should use other methods of communication if you need a faster consultation. More often, requests are sent to the mail that require additional consideration, and live chat specialists cannot solve it quickly. Do not worry if your issue requires additional consideration, 1win specialists will, in any case, get back to you with a solution. 

Phone 1WIN

You can easily contact 1win. Here you must speak only English. You will receive help immediately. This method is used only by those players whose question requires immediate intervention from the support service. In this case, the issue will be resolved quickly, but the wait on the line may exceed 60 minutes, therefore, in order not to listen to “annoying” music and hang on the wire, it is easier to use other methods of communication with 1vin, in addition, the hotline is available 24/7.

Live chat on 1WIN website

Another way to contact 1win is to write a message in the live chat. You can find it on the official website. The chat operator will join you when it is available and give you detailed advice. In addition to text messages, you can also send screenshots and other pictures to help you explain your question. 

Social networks 1WIN

1win has an official Instagram page. Here you can find some information about the latest events and bonuses. There are also Twitter, Facebook and Telegram accounts that you can use to access the platform. 

How to file a complaint with 1win? 

If you wish to file a complaint, you must do so in writing. You can use the platform's live chat or email address for this purpose. Attaching copies of documents to your posts will prove your position.

Recommendations for complaints in 1WIN

If the 1VIN technical service did not help you and you need to file a complaint, then 1VIN users are advised to file a complaint immediately after any problems arise. Since 1vin has a rule that users should not wait longer than 10 days after a problem occurs. The client will receive a response within 14 days.

1WIN Complaint Deadline

From time to time, the administration may require additional verification. In this situation, the client may need to wait up to 30 days. Often happens, so that the technical service does not immediately consider complaints, you should not multiply your hiccups, but simply wait. The more pickets you make, the longer the support service will answer you. 

FAQ

How long does 1 win support respond? 

The average response time of the 1Win technical service depends on how you contacted the 1WIN support service. If you want to get an answer to your question as soon as possible, then the recommended method of communication for you is live chat on the 1 vin website. When using this method of communication, the answer will not be long in coming, the average response time is 5 minutes, however, there are requests from users that specialists in live chat will not be able to answer. Most often, a request is sent to such questions via email, the response time for such requests can take up to 24 hours, but more often the technical service responds in 2-3 hours. 

Is there technical support for 1 wine in the mobile application? 

All the features of the web version are fully reflected in the 1win mobile application. Therefore, you can also contact the 1win technical service through the mobile application. To do this, you need to select the support tab in your application and choose the method that is convenient for you. The response time in live chat takes 5 minutes, alternative methods of communication can be processed up to 24 hours, but more often the answer comes in 2-3 hours to email. 


What languages ​​does 1win technical service support? 

The 1vin support service can answer questions in 17 languages, including Russian, Ukrainian and the languages of the CIS countries. However, to get a response in the desired language, make sure you are on a site that supports that language. If you want to contact the 1 vin support service by phone, then in this case, you will need to speak only in English. 

Documents in 1win 

It may happen that the support team may ask you for additional proof of identity. More often this happens in cases of issues with the withdrawal of funds from 1WIN. Do not worry, the support service keeps the confidentiality of its customers securely. Often such a request can be received if the 1win support service suspects that you own more than one account. If you have not violated the 1 wine rules, then there is no cause for concern. 

How to register a second 1WIN account?

No way, the technical service forbids registering two game accounts in the same name, so you will not be able to verify simultaneously on two 1 vin accounts, otherwise both 1 vin accounts will be blocked, including the withdrawal of funds will also be unavailable. However, if you have lost access to your first account, you can submit a password reset request through the login window. To do this, it will be enough to indicate your mobile phone or email, then you will receive a message that includes a link to change your password. If you do not have access to the specified login, in such a slan, you need to contact the technical support service by mail or by phone number and then follow all the steps that the technical service manager will tell you 1 vin

Do I need to contact support when withdrawing funds?

The withdrawal of funds from the 1 vin bookmaker is carried out automatically, without the participation of the support service, however, at times you will need to send documents that the 1 vin support service will request from you, and you will not be able to withdraw funds without verifying the documents. 


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